Consumer Protection in Mexico

In Mexico, protecting the rights of consumers is a top priority, and the Federal Consumer Protection Agency, known as **PROFECO**, plays a crucial role in this mission. Whether you're dealing with a dispute over a purchase, a service that didn’t meet expectations, or misleading advertising, PROFECO is the go-to authority for ensuring that businesses treat customers fairly. Their goal is to create an environment where consumers can shop and engage with confidence, knowing they have an advocate on their side.

PROFECO helps consumers by mediating disputes between businesses and customers, investigating complaints, and ensuring companies follow the laws designed to protect buyers. They also provide guidance and legal support, whether it's about faulty products, unfair pricing, or fraudulent practices. PROFECO takes consumer rights seriously, stepping in to resolve issues that can range from minor inconveniences to larger financial or legal matters.

If you've encountered an issue with a product or service in Mexico, PROFECO offers a variety of ways to get in touch and file a complaint. They provide support through phone lines, online resources, and physical offices across the country, making it easy for you to report problems and seek resolution. Knowing your rights as a consumer is the first step, and PROFECO is there to ensure those rights are upheld.

In summary In Mexico, the consumer protection office is called PROFECO (Procuraduría Federal del Consumidor). It is responsible for protecting consumer rights, ensuring fair trade, and addressing disputes between consumers and businesses.

Here are the key ways to contact PROFECO:

1. Telephone: You can call PROFECO’s consumer assistance number at (55) 5568 8722 or the national toll-free number (800) 468 8722.

2. Website: You can visit their official website at [PROFECO](https://www.gob.mx/profeco) to file complaints, get information about your rights, and access other services.

3. Email: You can email them at atencionciudadana@profeco.gob.mx for general inquiries and consumer complaints.

4. Social Media: PROFECO is also active on social media platforms like

Twitter ([@Profeco](https://twitter.com/profeco)) and Facebook ([@ProfecoOficial](https://www.facebook.com/ProfecoOficial)).

5. In-Person: You can visit one of their offices, known as Delegaciones or Subdelegaciones, located throughout Mexico. You can find the nearest office on their website.

If you're facing a consumer issue in Mexico, PROFECO can help resolve disputes with businesses, provide legal advice, and even impose sanctions on companies that violate consumer rights.

Courtesy of

Will Hutt Realtor

Coldwell Banker La Costa

Romantic Zone

Puerto Vallarta

Will.Hutt@cblacosta.com

https://cblacosta.com/will-hutt/#exclusive